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Digital Branch Office Support

Welcome to DBO Support! Here is a list of popular topics along with helpful hints to help you work through some of your pressing questions. If you cannot find an answer to your question, click here to send us an email. Please do not submit multiple tickets – that will ultimately backup the system and delay our response to you.

Change Membership Type

If your TCM would like to become a Digital Branch Office, login to your member back office and click on the enroll now button.

Rebates and Grants

Starts calculating Saturday at 12:00 AM to Friday at 11:59 PM and is paid the following Friday.

Commissions

Commissions are calculated monthly and paid on the 15th of the next month.

Dashboard Function

The dashboard may not accurately reflect your community due to beta testing.

Login Information/Change Password

You can find your login information or member ID in your welcome email. You can reset your password by clicking "Forgot your password?" below the login section.

Moves/Placement

Moves may be requested by submitting a completed "Sponsor/Placement Change Request" form to dbosupport@tranzactcard.com. Click here to download form (PDF) From August 15, 2023, each move will incur a $25 fee.

Error Codes

It is possible to receive error messages while we are still in our beta testing. We are working to resolve these on a daily basis. However, if you receive an error code, please take a full page screenshot and submit a ticket.

Refunds

Refunds must be requested within 30 days of enrollment. When a refund is issued, you will be unable to enroll again for 6 months. Once the request is received, refunds take 3-5 business days to be credited back to the originally charged card. When submitting your request, please include the capitalized word "REFUND" in the subject line.

Transfer your Digital Branch Office

To transfer your Digital Branch Office to another person, you must complete the "Authorization to Transfer a Digital Branch" form and submit to dbosupport@tranzactcard.com. Click here to download form (PDF)
Before the transfer may be accepted, the Buyer must complete and submit the "Digital Branch Office Agreement" to dbosupport@tranzactcard.com. Click here to download agreement (PDF)

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Learn more from our Community

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TranzactCard is a banking platform, not a bank nor a money transmitter.
Banking services are provided by sponsor banks.

The TranzactCard opportunity is in pre-launch. Becoming part of TranzactCard entails risks, opportunities, and regulatory oversight. We want you to enjoy the benefits of the TranzactCard ecosystem. But if you are not ready for these obligations, you should wait until after the official launch before becoming part of this social impact community.

The official launch is scheduled for November 2023. During pre-launch, certain functions of TranzactCard are still in beta and being developed. For example, the TranzactCard Member Referral Program and the Influencer Program will be part of the official launch in November 2023.

Z-Club is being progressively enlarged, tested and refined during the beta phase towards launch. Z-Bucks are used to buy down the retail price of products and services in Z-Club, as they are made available. Travel products and services are not yet available in the Z-Club.

The TranzactCard income opportunity is currently not a franchise. TranzactCard is in the process of registering as a franchise offering in all 50 U.S. States.

This website contains forward-looking information and there are no guarantees that the Company’s development of business, projects, and contractual relationships will materialize as projected.

You are cautioned to perform your own due diligence in order to not place undue reliance on this presentation or any forward-looking information. TranzactCard makes no representation as to your income potential nor should you when discussing TranzactCard with others. A Digital Branch Office’s success depends on many factors including but not limited to his or her skill set, effort, and desire to succeed.

Copyright © 2023 TranzactCard LLC All rights reserved.​

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