Digital Branch Office Support

Welcome to DBO Support! Here is a list of popular topics along with helpful hints to help you work through some of your pressing questions. If you cannot find an answer to your question, click here to send us an email. Please do not submit multiple tickets – that will ultimately backup the system and delay our response to you.

Change Membership Type

If your TCM would like to become a Digital Branch Office, login to your member back office and click on the enroll now button.

Rebates and Grants

Starts calculating Saturday at 12:00 AM to Friday at 11:59 PM and is paid the following Friday.


Commissions are calculated monthly and paid on the 15th of the next month.

Dashboard Function

The dashboard may not accurately reflect your community due to beta testing.

Login Information/Change Password

You can find your login information or member ID in your welcome email. You can reset your password by clicking "Forgot your password?" below the login section.


Moves may be requested by submitting a completed "Sponsor/Placement Change Request" form to Click here to download form (PDF) From August 15, 2023, each move will incur a $25 fee.

Error Codes

It is possible to receive error messages while we are still in our beta testing. We are working to resolve these on a daily basis. However, if you receive an error code, please take a full page screenshot and submit a ticket.


Refunds must be requested within 30 days of enrollment. When a refund is issued, you will be unable to enroll again for 6 months. Once the request is received, refunds take 3-5 business days to be credited back to the originally charged card. When submitting your request, please include the capitalized word "REFUND" in the subject line.

Transfer your Digital Branch Office

To transfer your Digital Branch Office to another person, you must complete the "Authorization to Transfer a Digital Branch" form and submit to Click here to download form (PDF)
Before the transfer may be accepted, the Buyer must complete and submit the "Digital Branch Office Agreement" to Click here to download agreement (PDF)